Frequently Asked Questions
How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery times vary depending on your location and will be shown at checkout.
Is shipping included?
Yes. Shipping is included in the price of every order, so there are no additional shipping charges at checkout.
What is your return policy?
If you're not completely satisfied with your purchase, eligible items can be returned within 30 days. Please visit our Returns page for full details.
How can I track my order?
Once your order has shipped, you'll receive a confirmation email containing your tracking information.
Do your products come with a warranty?
Many of our products are covered by a manufacturer's warranty where applicable. Warranty information can be found on the relevant product page.
How can I contact Kivenor?
You can reach our customer support through our Contact page. We aim to respond to all inquiries within 1–2 business days.
Are your products suitable for everyday use?
Yes. Our products are designed for daily recovery, mobility support, and long-term comfort for active lifestyles.
Can I change or cancel my order?
If your order has not yet been processed, we'll do our best to accommodate your request. Please contact us as soon as possible after placing your order