Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging, and with all original tags (if applicable). You'll also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at info@kivenor.com.

If your return request is approved, we'll send you detailed return instructions, including the return address. Please do not send items back without contacting us first, as returns sent without prior approval will not be accepted.

Customers are responsible for return shipping costs unless the item is defective, damaged, or the wrong item was received.

If you have any questions about a return, you can contact us at info@kivenor.com.

Damages and Issues

Please inspect your order upon arrival and contact us as soon as possible if your item is defective, damaged, or if you received the wrong product.

We'll evaluate the issue and work to resolve it as quickly as possible.

Exceptions / Non-Returnable Items

For hygiene and safety reasons, certain personal-use products may not be eligible for return once they have been opened, worn, or used.

Items that are damaged due to misuse or normal wear and tear are not eligible for return.

Gift cards are non-refundable.

If you're unsure whether your item qualifies for a return, please contact us before requesting a return.

Exchanges

The fastest way to receive a different item is to return the original product. Once your return has been accepted and processed, you can place a new order for the replacement item.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

Original shipping charges, if any, are non-refundable unless required by applicable law.

If more than 15 business days have passed since your refund was approved, please contact us at info@kivenor.com.