Shipping policy

Thank you for shopping with Kivenor. We are committed to processing and delivering your order as quickly and efficiently as possible.

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Shipping & Delivery

We currently offer free standard shipping on U.S. orders.

Estimated delivery time is 2–14 business days after your order has been processed.

Delivery times are estimates and may vary depending on your location, shipping carrier, weather conditions, or other unforeseen circumstances beyond our control.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email.

Tracking information may take up to 5 business days to become available after your order has been shipped.

Multiple Shipments

If your order contains multiple items, they may be shipped separately from different warehouses. As a result, your items may arrive in separate packages and on different delivery dates.

You will not be charged additional shipping fees if your order is split into multiple shipments.

Shipping Delays

While we strive to deliver all orders within the estimated timeframe, occasional delays may occur due to high order volumes, carrier delays, severe weather, or other circumstances beyond our control.

We appreciate your patience and understanding.

Incorrect Shipping Information

Please ensure that your shipping address is accurate and complete before placing your order.

Kivenor is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible at info@kivenor.com. We cannot guarantee that an address can be changed once an order has been processed or shipped.